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Head of Customer Success at Sunray Ventures

Head of Customer Success at Sunray Ventures

 Daystar Power Group, a company within the Sunray Ventures group of companies, is a pan-African provider of solar power solutions, offering its systems on a Power Purchase Agreement (PPA), fixed monthly fee lease or buy-out basis. All our solutions are accompanied by comprehensive maintenance services, to ensure the solutions run 365 days a year. We are currently operational in Ghana and Nigeria.We are recruting to fill the position below:Job Title: Head of Customer SuccessLocation: LagosDescriptionWe are currently seeking a new Head of Customer Success to optimize the experiences of our rapidly growing commercial and industrial customer base, throughout each interaction within the value chainAs Head of Customer Success, you will build, lead, and inspire Daystar Power’s Customer Success teamIn addition, you will spearhead the implementation of best-in-class Success processes, to ensure customer happiness as Daystar Power scales.As Head of Customer Success, you should enjoy digging into analytics to guide data-driven decision making, but also be comfortable engaging directly with key customers as the ‘face of Daystar Power’You will be expected to stay abreast of new developments in the Customer Success discipline, guiding the strategic and tactical implementation of new best practices as they surface within the Solar Power spaceCustomer Success is a key revenue driver for Daystar Power and you will be expected to meet aggressive growth targetsYou will be based in Lagos initially and report directly to Daystar Power Group’s Chief Operating Officer.Key ResponsibilitiesDevelop a Customer Success team hiring plan and define the ideal team structure; then, continue the build out of a best-in-class Success organization and cultureDrive aggressive quarter over quarter revenue growth from Daystar Power’s customer sites under service contractEnsure the Success team has tools and processes in place for maximum effectivenessImplement Customer Success tools that have demonstrated benefits in the solar and power industryCollaborate with multiple Daystar Power sub-teams (e.g., Sales, Project, Legal) to coordinate smooth customer transitions between the sub-teams and promote a seamless customer experienceDirect the ongoing development and maturation of Daystar Power’s training and on-boarding activities to ensure new customers can smoothly adopt Daystar Power’s servicesResearch, design, and implement a mixture of “tech-touch” and “people-touch” processes to ensure we maintain customer delight as we continue to rapidly scale our customer baseContinually optimize the use of our CRM to capture key metrics that guide Success activitiesResearch new best practices in the developing field of Customer Success and implement these key trends into Daystar Power’s Success initiativesProvide input on the design and prioritization of new features and services based on a thorough understanding of our clients, technology, and competitionProduce comprehensive Success reports and analyses for senior managementCollaborate with Daystar Power’s sales leadership to facilitate a long-term strategic plan to achieve aggressive growth and Success targets 

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