Senior Account Manager at Bookingdotcom Support Services Nigeria Limited
Booking.com is one of the world’s largest e-commerce companies, and the number one destination to book any type of accommodation. Our mission is to empower people to experience the world. Helping us do this is a diverse community of over 17,000 employees across 198 global offices, all connected by a love of travel and a passion for creating the perfect customer experience. We are recruiting to fill the position below:Job Title: Senior Account ManagerLocation: LagosJob DescriptionsAs a Senior Account Manager you will be responsible for the account management team in the appointed market, managing and motivating people in your team.You will be responsible for the account management of some of the hotels in the area.You create quantity and quality reports on results and performance for information support to Booking.com BV.You advise hotels about information on the Booking.com website, and provide them the (initial) training on how to use Booking.com BV‘s system.You will be reporting to the Area Manager in improving hotel availability and supply and supporting Booking.com BV in meeting the demands of the visitors on the Booking.com website.This full time position will be based in our Lagos office.Main ResponsibilitiesManage a team of Account Managers Hotels in Lagos;Provide constant feedback and support to your team members;Hold regular meetings, 1:1’s, performance and appraisal reviews;Direct account management for hotels in an appointed regionVisit the important hotels;Responsible for area coverage;Support Booking.com BV’s-strategy for hotel availability and supply within appointed regionPromote the Booking.com BV brand name and its online reservation services to hotels;Liaison person for hotels to contact when they have questions;Providing hotels with information and advice by mail and email, including follow-ups;Accompany and train hotels on how to use Booking.com BV’s extranet and rates & availability system;Support hotels with regards to Booking.com BV’s system;Liaise with hotels on allotment, availability and supply;Organize and coordinate Tourist Trade Fair visits to liaise with hotels;You will also need to be versatile and adapt quickly to the latest guidelines from Booking.com BV.
Source: NG Careers